The site is not that big, which is a good thing – all the useful information is located on 2-3 pages, and all the filler text is located where it doesn’t get in your way. Convenient and functional customer panel, price calculator and order form make it all better.
The prices are more or less usual for the business: starting with $19.99 they rise up to $57.99. The principle according to which the price is defined is a little less usual: the only two factors that are taken into account are urgency and something defined as quality level, which comes in three varieties: Standard, Premium and Platinum. The difference between the three seems to be negligible, because their prices are only a couple of dollars apart.
You can contact the support by means of phone, chat or Skype. In most cases its members are almost immediately available and ready to answer your questions. It is, however, obvious that they use pre-written answers to most of your questions, and sometimes they are not exactly tailored to your actual queries. If you ask more difficult questions it may take them quite a while to find their bearings.
Quality of writing:
There are no samples on the site, which means it is impossible to judge the quality without ordering a paper.
- Options available for additional fees: originality report, proofreading by an editor, 1-page summary of the paper, assignment of one of the top-10 writers to your task;
- If you have already ordered anything from the service you may request your previous writer. If he agrees, you pay +20%;
- Unlimited free revisions are available within 14 (30 for large orders such as dissertations and theses) after you receive the paper;
- If you have strong reasons for it, you may ask for a refund within 72 hours after you receive your paper;
- 3 quality levels: Standard, Premium (progress notifications and additional proofreading) and Platinum (same as Premium, but also written by top-10 writers, and you get SMS notifications and VIP support). The site is vague as to why you can both pay for Platinum and some of the options that are supposed to be included in it as well;
- Discounts are available after you order certain number of pages: 5% after 15, 10% after 50, 15% after 100.
SuperiorPaper feels mediocre. The website is okay, but could have been better, the prices seem a little bit too high for someone who cannot prove its worth right away, the pricing system is weird and open for misuse.