The website interface is user friendly; but has too many links and buttons, therefore making hard to focus of the main features and guarantees of the company. On the main page you will find FAQs section, Prices, Guarantees, Testimonials, Discount, Samples, Subjects and so on. The company has designed a special “Contact us” option to leave a question and receive a reply via an e-mail or phone. The customer’s panel contains information about the status of the order and the deadline, however not about the order instructions, price and the writer’s ID.
Masterpapers.com has an average market pricing system. For example 2 pages High School level paper will cost you at least $27.90. For Master’s paper you will have to spend a minimum of $49.90. These prices are for the longest 14 days deadline. The discount policy offers loyal customers 5, 10 and 15% reduction of price based on the number of pages ordered before. There is also a promotional discount for the first time users, you need to check on it on the websites.
Chat operators are very friendly and supportive. The customers will receive explicit and trustworthy information in a timely manner.
Phone operators respond to the calls immediately and provide good customer support. There should be no problem reaching administration 24/7.
Customer’s panel: customer’s page lacks some necessary information, however all of the notes and updates are available for the clients to review at any time.
E-mail: updates concerned the progress of the order are sent via an e-mail.
Quality of writing:
The information presented in the order is up-to-date and provides the recent overview of the available information. The writer has completed a good research and therefore the content of the paper is of a high quality. The quality of writing, selection of words and writing style doesn’t match the requested University level. The wording should be more sophisticated and better chosen in accordance to the described issues. The writer didn't use professional terminology and used simple language and sentences structure. The formatting of the paper didn’t follow the MLA writing guidelines.
- 14 days to request a free revision;
- 24 hours to complete the revision;
- in case of lateness the price will be recalculated according to the new deadline, and will be compensated in a form of a discount or a credit for the next order; however, no refund for lateness will be issued.
- no 100% refund;
- verification policy requires either phone confirmation of the transaction or the copy of the copy of a verification documents.