Although most of the information concerning terms and conditions is easily accessible, the site's design leaves much to be desired. There is no F.A.Q. where you can find short and detailed answers to your questions, which means that you have to address customer support asking about things that could have been easily explained otherwise. Link to 'Terms and conditions' page which contains most of the useful information is located in the bottom section and doesn't catch the eye at all.
Master-essay.com offers a wide range of prices based on extensive system of evaluating every page. There are three levels of quality and some additional options, but the most important factor determining the final fee is urgency. It varies from 10 days to 3 hours, the price being from $19.99 to $52.99 per page correspondingly.
Phone: I had to wait a little bit before my call was answered. Although the operator was polite and tried to help me, she couldn't give me all the necessary information.
Chat: Support is polite and helpful, although I got an impression that they are a bit overbusy – I had to wait for several minutes before somebody contacted me, and in the process of consultation there were some overly long pauses. However, I got all the necessary information, the support person knew her job and answered in detail and to the point.
Quality of writing:
The quality of writing is reasonably high, taking into account the fact that I have ordered an undergraduate level essay. It has been written before the 10 days period expired and contained only minor mistakes, mostly typos. The service presupposes the use of free revisions and corrections, and for the sake of experiment I have asked for them. As a result the text has been corrected and sent to me, and the writer managed to complete the work before the initial deadline. When I checked the essay for plagiarism I haven't found anything compromising its quality.
- One can use PayPal and via bank issued Visa, Mastercard, Discover, American Express, and Visa Electron.
- Discounts for large orders: more than 15 pages – 5%, more than 50 – 10%, more than 100 – 15%.
- Urgency options differ depending on what kind of work you are ordering: for example, the service will not allow you to place an order for a 100 pages dissertation to be done in 3 hours.
- You can get a draft of your paper before you get a final variant.
With a combination of rather poorly designed site and helpful technical support master-essay.com is balanced enough, although it could have been better. The price/quality ratio is reasonable, and overall experience was a pleasant one. Support members state that the writers use a vast online library of sources, and it seems that it is true.