The site is almost empty – there is hardly anything but a few samples, an e-mail address and a flashy menu. In these conditions it is pretty useless to talk about usability – it is non-existent, as well as price-list, price calculator, customer panel and many other things one considers self-obvious until one finds a service that tries to do without them.
The site says nothing about the prices, and the customer support is equally unwilling to impart any information regarding them. Each task is evaluated separately, and it is hard to say whether the support operators have any principle underlying their decisions. The most I’ve managed to get from them is that mostly the prices range from $17 to $35 per page, with the price being dependent on time until the deadline, academic level and overall difficulty of the task.
Support is only available via e-mail and, although one may consider such a system to be inconvenient and outdated, it probably works better than anything else about this service. The answers come within a couple of hours after you ask them and mostly you don’t have to ask again.
Quality of writing:
There are several examples on the website, but one cannot say they are special in any way. They are certainly no masterpieces, but I wouldn’t call them particularly poor written as well – they are the very embodiment mediocrity.
- If the service hasn’t done the job on time or at all they offer a full refund. If, however, the job is done, but you are not satisfied with it, the service will revise it for you free of charge, but won’t give back any money;
- The revisions are available for an indefinite period of time;
- You cannot communicate directly with the writer – instead you have to write an e-mail to the customer support, which will be in turn forwarded to the writer;
- Discounts are available for large orders (over 50 pages) and from July to September;
- You have to pay transaction charges in addition to the service’s fee (4% or 6%, depending on your preferred payment method).
MarketingEssay looks and feels like a second-rate writing service: poor design, almost no information about the service itself, weird refund policy (obviously making sure you never get any money back – after all, it is not that difficult to write something if it automatically frees you from the obligation to provide a refund). And if the writer is incompetent, what good are his revisions going to do me?