The website is extremely inconvenient and user-unfriendly. There is no price calculator and the site itself holds no indication as to what you can expect your order to cost. Thus, there is no way to find out the price without sending complete details of your order to the service and, as a result, it is impossible to evaluate the price range and customize your order. The order/quote form is short and doesn’t cover all the eventualities – you have to give all the details on your own and only after that the service gives you the price of your order and instructions as to how you should pay.
FirstBencher is extremely evasive in everything that concerns its pricing policy. They are ready to give you quote for every individual order but ignore queries about the system according to which they form their prices. Nevertheless, the prices seem to be reasonable enough: for my college-level paper in Linguistics I was charged only about $18.15 per page which seems to be somewhat lower than you can usually expect. Editing is $8 per page.
Customer support causes mixed feelings. On the one hand, its organization is as inconvenient as the rest of the site: the only way to contact the support team is via e-mail, which cannot be called exactly swift. On the other hand, the operators really react to your queries almost immediately and give full, detailed answers. Moreover, such a method allows you to ask all your questions in one go and organize your thoughts, so it is probably to the best.
Quality of writing:
The writing I received from FirstBencher was a nice change when compared to what you usually get from most writing services. The author was really well-versed in my topic, there were almost no typos, and factual errors were virtually non-existent.
- Discounts for offers larger than 50 pages;
- Multiple free revisions;
- No refunds;
- Plagiarism report from WriteCheck is available for additional fee;
- Additional services: proofreading, editing, rewriting and so on;
- You can choose language style (British, American, ESL).
FirstBencher is a good example of a false first impression. User-unfriendly website conceals a professional writing service with quick and well-informed support team and excellent writers. If you manage to overcome the first obstacle (namely, unwieldy website and difficulties with prices), you will find out that the prices are quite reasonable, the service employees are realistic about what they can and cannot do (they say from the start whether they will manage to do the job on time or not) and do the job they have taken quickly and expertly.