EssayLounge design looks cool indeed, though it is a bit overloaded with graphics and flash animation, which may present certain usability difficulties in case your Internet connection is slow. Apart from this, the user interface is generally friendly – the useful links are located where you can easily find them; the terms and conditions are clearly laid out, and the real-time price calculator allows you to see the cost of your prospective paper immediately. It is strange that the payment methods and discount offers are far less conspicuous: to find the information, see the FAQ section.
Pricing policy at EssayLounge is based on the same criteria as are common throughout writing agencies in general: your writer’s qualification level, assignment complexity and urgency. However, the rates are more than affordable: even a Master’s essay will cost you only $15.50/page within 10 days’ deadline to $36.50/page within 12 hours.
Chat: with some questions remaining unclear, I addressed the support team online. But the chat notification plainly stated that there are eleven people in the queue. Rather thoughtful of the team to inform, but a small comfort if you need to get information promptly. As a matter of fact, when I first came to visit the site, I got no answer from the operator at all.
Feedback form: you can fill it out in the Contact Us section. The team replies via e-mail or phone, if you provide the number, but it is definitely not a matter of minutes.
Quality of writing:
For the sake of experiment I ordered two papers at EssayLounge, one of them a minor assignment (book review), and the other a case study of greater importance. Both were done in good time, but the quality caused mixed feelings. The book review was written in substandard English, with bizarre turns of phrase and grammar mistakes which sometimes made it hard to understand what is meant. I couldn’t but file a complaint; this task was delegated to another writer who whipped it more or less into shape. As for the case study, it was quite decent.
- Seasonal discounts (see the Pricing section);
- 5% discount on orders of 10 to 20 pages, 15% for 30 to 40 pages;
- Unlimited free revisions;
- Free title page, index page, bibliography page and outline;
- Free plagiarism report;
- User-friendly refund policy.
EssayLounge makes a generally pleasant impression – all the more annoying are the things which interfere with the usability, such as overabundant (and totally unnecessary) flash animation and the mute chat operators. Still, the quality of writing is fair, and the prices are among the lowest in the field of custom essay writing.