The site is somewhat confusing – information is located in unusual places, some basic data is nowhere to be found. However, most things are easily locatable if you spend a couple of minutes looking through the website, the price calculator is fully functional, most terms and conditions are carefully described – all in all, if you study the site there is almost no reasons to ask additional questions. It would have been nice to show payment methods somewhere, however.
It is a little hard to comprehend the pricing system used by the service at a glance, because there is no comprehensive price list showing you the correspondence between different factors and the price. After fiddling with an order form for a while it becomes clearer. Price per page ranges from $15 to $44, and this difference is based on academic level and the proximity of the deadline. As you may see, the spread of prices is not great, when compared with some other agencies. I would even say that PhD level seems a little bit too cheap to be true.
You can contact the customer support via chat, e-mail or phone, whichever you prefer. Chat is available most of the time, but not round-the-clock, so in this case e-mail will be your safe bet. Although if you send an e-mail you have to wait for a while, the answers come in a couple of hours and generally contain all the necessary information.
Quality of writing:
The service gives some idea of what its writers are capable of by means of writing samples – and these samples have certainly been selected quite carefully. No grammar mistakes, correct formatting, nice language – there is nothing to find fault with.
- Money back guarantee – within 30 days after the completion date you may apply for a full or partial refund if you are not satisfied with the work done by the service. For more information study the corresponding page of the website;
- British, American and ESL writers are available upon request;
- Revisions are free until you are completely satisfied so far as you don’t change your initial instructions. If you do, you have to pay additional rewriting fee;
- One-time discounts are available: 5% and 10% for $500 and $1000 pre-orders correspondingly;
- 5% lifetime discount is available after you make 10 orders;
- You can contact the writer directly in the process of writing.
Although the website is organized somewhat peculiarly, one should say that the service on the whole produces rather favorable impression. Reasonable prices, polite and well-informed customer support, text samples from different spheres of knowledge, convenient order form – a good choice all way round.