The website’s usability is close to zero. It contains next to no useful information about the company, the way it works, conditions on which you deal with it, its prices and additional options available to you as a client. There is no registration, which means that the website exists for little more than to host an email link you are supposed to use for your communications with the agency. Filler text of extremely poor quality is everywhere, and what little there is in terms of helpful info is drowned in outlandish claims of having 3000 full-time PhD-level writers in employment.
There is no information about the prices or price range of the company. The only way to find out how much your order is going to cost is to contact them via email, leave the description of your assignment and wait for them to get back to you with an invoice. Afterwards you will be simply asked to pay the agreed sum using the PayPal button. The company claims that prices are too individual for them to present any kind of average evaluation you can use as a reference point.
The customer support is run in the same way as the rest of the service. It should supposedly be available around the clock with a number of operators constantly online, but in reality you often have to wait for a long time to receive your answers, and the help you can get from them is very limited.
Quality of writing:
There are no samples on the website and no way to judge the quality of writing other than by the texts on the site proper. These are very poorly written, with no attention to style, grammar, choice of words or, indeed, even coherence. Quite often, the words used by the authors obviously mean something different from what they believe them to be.
- No registration. You simply submit your order details (and are even encouraged to offer your own price) and manage your orders via email or chat with customer support;
- You can request a refund in case you are dissatisfied with the paper you’ve received from the service.