The home page of Aoneessays.com provides users with the information about discounts and contacts. The menu bar on the top of the website contains information about prices and services. Such menu items as Blogs and Articles are also present, but they don't seem to be really necessary. The FAQ section contains answers to only four questions. Generally, the design of Aoneessays.com is pleasant, but not very functional.
Prices at Aoneessays.com depend on the number of pages ordered, the deadline, and on the quality of the paper. But, at the same time, the prices don't seem to depend on the type of paper. For example, a standard quality, high-school essay will cost $12.99, if the deadline is in 10 days; a premium quality paper will cost $2 more. The website offers a system of discounts based on the number of pages to be written – the more pages, the greater the discount – from 5 to 15%. A customer may refer 5 friends and get a permanent 20% discount.
Phone: Unfortunately, it seems that this website’s support team cannot be reached via the phone.
Chat: The operator replied quickly, and provided information about all the topics that had been raised. At the same time, the support team representative on the chat line didn't seem to be very cooperative. The answers we received sometimes doubled the information from the websites home page. Besides, it was often difficult to reach the support team via chat, since sometimes it seems to be offline.
Email: The website has two different email addresses: one for the questions connected to placing orders, and another one for answering any other questions that customers might have. The responses via email came back very quickly; however, they weren't very informative because they were limited to generalities.
The Aoneessays.com failed to complete the order in time; the paper was delivered four days after the deadline expired, which is definitely unwanted. The paper itself contained a small amount of grammar and punctuation mistakes. Although the paper sometimes lacked in specifics, the author followed the instructions on content precisely; one could tell that the writer had done some good research. Additionally, the author wrote a four-plus-page essay, even though a three-page paper was ordered, and cited many more sources than were required.
- discounts depend on the number of pages ordered, and friends referred;
- one month to request a free revision;
- 72 hours to request a refund;
- no full refunds are offered; only partial refunds, which need to be negotiated.
The Aoneessays.com is a website with pleasant, but not very functional design. It offers a flexible system of discounts, and reasonable prices; however, a customer may experience problems with reaching the support service. Additionally, the support team representatives, though they provide required information, sometimes don't seem to be very cooperative. Their writing quality is satisfactory, but the failure to deliver the paper on time is a significant drawback.