Website usability is limited at the very best. There is no price calculator, not even with approximate prices – the only way to find out how much you will have to pay is to fill in the order form. Live chat with customer support is constantly down due to alleged technical problems. FAQ is non-existent – all you see is a very emphatic mention of the service’s no-refund policy. In other words, the company gives clients no information about themselves and makes sure they will have no desire to stay and ask.
There is no price-list – if you ask customer support, they will tell you that their rates range from $13 to $25, but even this information doesn’t mean a lot, as there is no automatic order system, and you have to discuss the price of each order with the aforementioned support. After you describe your assignment (deadline, topic, discipline, academic level, formatting, etc.), you get a quote – there is no way to know even approximately how much it is going to cost without initiating this conversation.
There is live chat, but it never works. If you contact support via e-mail, they answer almost immediately, however, as well as when you fill in the order form. Taking into account everything else about this company, customer support is bafflingly well-organized.
Quality of writing:
There are no samples to judge by, but texts on the website are hilariously atrocious. Although generally they don’t violate grammar, they are clearly written by someone who has a very tentative grasp of English language – if the company hires the same people to write for their clients, they certainly ask too much for their services, no matter how low their prices are.
- The company doesn’t provide refunds under any circumstances, even when they admit they failed to deliver the promised results. Even if you don’t receive the assignment at all, all they give you is credit you may use to buy another assignment from them in future. The same applies to order cancellation – after you make a payment, you won’t get your money back, even if you’ve done it by mistake and immediately ask to revert the transaction;
- 4% transaction charges;
- No direct communication between the client and the writer;
- Optional plagiarism report via Writecheck is available for $10.
It feels as if 247class.com tries it best to dissuade potential customers from dealing with them. From poor site design and awful filler text, to stringent no-refund policy and non-functional chat there is absolutely nothing to recommend. E-mail support works fine – but that’s about it.