Like many other websites of writing agencies, 123Essay cares mostly for search engines and not the clients. Probably they are correct in their assumption that a customer is unlikely to look through the site in search of useful information and will rather immediately contact customer support, but it still leaves a rather unfavorable impression. All the really helpful data (price calculator, discounts, special offers, terms and conditions) are divided between exactly two pages, one of which is hidden in the bottom section. All the rest is ballast. However, most of the information you may need can be easily found on these two pages, so it is probably for the better.
Cost per page differs from $19.99 to $52.99 depending on a number of factors such as deadline, quality level and, to a lesser extent, assignment type. There are additional features and perks that should be purchased separately for additional and rather reasonable fees.
Phone: US clients may contact the service via phone, and truth be told, it is a quick and easy way: there is always an operator available, they are well-informed and don’t make you wait. Chat: at first the operators seem good enough, quick to respond and give answers, but when it comes to anything beyond the most basic questions they seem to be completely unaware about the principles of how their service functions.
Quality of writing:
Although I received the assignment I ordered before the deadline and there even was a bit of time left, giving me some space in case I ask for revisions and suchlike, the quality of the text itself was rather so-so. I deliberately placed an order on a piece of writing from the middle of the price range, and the results would have probably been different if I paid a little bit more.
- Free add-ons and direct contact with the writer;
- Cumulative discounts: 5% after you order 10 pages, 10% after 50 pages, 15% after 100 pages;
- Proofreading and progress notifications in Premium level orders;
- In addition to that, Platinum level offers the assignment of top-10 writers to your task, SMS notifications and VIP support;
- You can ask to assign a UK writer for an additional fee;
- 14 (30 in case of some larger assignments) days of free revisions and amendments;
- Conditional refund within 72 hours after the completion date;
123Essay is your average writing service: average in writing, in special offers, in customer support, in website functionality, in everything. There are probably good writers available for higher prices, but 123Essay’s average writer is, well, average.