Website usability

The website of Bestessays.com has very user friendly interface. It is quite easy to find all the necessary information by following the variety of links. There are such helpful tabs as Pricing, which includes a price calculator with multiple features that you may order; sample essays, FAQ and a Discount policy. However, it is not that simple to retrieve the Terms and Conditions and the Money back guarantee. An order form is well structured and permits a client to easily place an order.

Pricing

Price combines several components such as number of pages, deadline, type of document and quality level. One can find it unreasonable that the academic level doesn’t affect the cost. A discount policy at Bestessays.com offers from 5% and up to 15% off depending on the quantity of pages ordered. Also, company has implemented a 15% discount for the first time users for promotional purposes. Customer can order 1 page paper with the minimal cost of $21.99.

Customer Support

Bestessays.com customer support is presented by toll free phone numbers for UK, US and Australian clients, chat rooms, e-mail and messaging system via customer's area. Support works 24/7.

Bestessays.com chat: Support provides exhaustive answers to all quires. however for times when a company experiences high volumes of chat inquiries, your chat request may not be accepted.

Bestessays.com phone: A representative replied immediately, conversation turned up to be very helpful as my concerns were addressed professionally.

Bestessays.com customer's area: It is a little hard to navigate within this page, there are too many labels that are unnecessary and misleading. My message has not been processed by the support team for more then 24 hours, thus i had no choice but to give a phone call. The reply from the writer should be expected sooner, nevertheless it may not contain some inappropriate information. 

Writing quality
The paper has been completed ahead of the deadline. One can access the written essay on the customer's area. A 2 pages Premium quality essay has neither addressed the topic, nor contained proper grammar. Some of the sentences were hard to comprehend. According to the policy, customer can request for a free of charge revision. A different writer has rewritten the essay within the set time frame, and a second version of the paper has been written in proper English as well as following paper details.

Order processing peculiarities 

-the payment system is represented by an on-line form where the credit card information should be entered, as an alternative method one may use a wire transfer.
- free of charge revision policy enables clients to post a revision request unlimited number of times for 14 days after the first paper has been uploaded.
- orders are completed on time, without a delay.
- one may ask for a different writer to complete the revision
- there is no specific Money back policy
- product (custom written paper) can be used for academic assistance only
- website offers a considerable amount of features, such as VIP support, 1 pages summary, proofreading by an editor and top 10 writers. 

Total

In general one can say that the service has professional and co-operative support, however the quires are not processed on time. Pricing is higher than the market average, and the quality of writing doesn't correspond to the price paid. Nevertheless, the customer may request a revision with a new writer and submit a complaint to the Quality Assurance Department.